Shipping And Delivery
Our goal is to keep the ordering process as simple as possible. Shipping time varies from 2-4 business days and delivery time varies between 2-5 business days if your electric bike is in stock. Please note that the delivery time will be longer at some states because recently all express companies are having more packages need to be shipped.
This is dependent upon demand, factory production, holiday seasons, weather conditions, and other various circumstances.
Our warehouse and fulfillment center is based in Oakland, CA and Mobile, AL. Our orders are shipped directly from there.
We offer free shipping on all of our bikes everywhere within the lower 48 states!（Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box）
Shipping is offered through UPS/FEDEX/USPS, which is free everywhere within the lower 48 states. Usually we ship spare parts by USPS and ship ebikes and batteries by UPS or Fedex. So please give us your right shipping address. If you provide wrong and insuficient shipping address, you will bear the second shipping cost. Once your bike is shipped, you will receive an email with tracking number so you can see when the scheduled delivery time will be!
PICK UP FROM THE WAREHOUSE IN OAKLAND CA
If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time via email email@example.com.
HOW THE BIKE IS SHIPPED
Bikes are shipped 95% assembled. When you receive your bike, you just need to mount the front wheel, set up the handlebars and screw in the pedals, then you can enjoy the ride.